Return, Refunds and Warranty Policies
Any merchandise that is eligible for returns must be returned in its original unopened packaging with no evidence of use. We cannot exchange or refund items that have been marked or used. If your product is not returned in its original condition, the item will be shipped back to you.
Shipments that have been received in a damaged condition must be reported to us immediately within 5 days upon receipt.
When shipping a product back to us, we recommend that you use a traceable shipping method and insure products you plan to return, as we are not responsible for lost or damaged items during the return shipment.
Some items may require restocking fees to be paid by the customer for us to accept the return. These fees are due to the manufacturer charging us restocking fees to take back special order items. Percentages may vary. Please know that we try to limit this as much as possible. Items which have a restocking fee to return are listed on the website product page.
BOOT RETURNS
Boots may be returned, if upon receipt of your order, you determine the sizing is incorrect. Your sizing decision and the acceptance of your boots must occur before you put them in service and within 10 days of purchase. Boots returned with any evidence of use will be sent back to you and credit denied.
After your merchandise is returned and it meets the above criteria for eligible returns, you will receive a refund for the product that was returned.
Shipping costs will not be refunded
All promos that no longer qualify will be reversed
Refunds will be made back to the original form of payment
If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise.
NON RETURNABLE PRODUCTS
Closeout / Clearance products
Blowout Sale products
Custom products (Customized/embellished/altered products are not eligible for returns unless there is a product defect or customization mistake.)
Leather shields
Gold leaf shields
Badges
Collar insignias
License plates
Ballistic vests
Custom embroidered products
Custom engraved products
Pharmaceuticals or First Aid Products
Products with an expiration date
WARRANTY ISSUES
Items that have been put into service and are thought to be defective fall under the manufacturer’s warranty, if there is one available. The item will need to be returned to The Fire Depot or the Manufacturer depending on the item and if a warranty is available. It will be sent to the manufacturer for evaluation. Repair, a replacement, or a refund will be at the discretion of the manufacturer based on the results of their evaluation.
REQUEST A RETURN MERCHANDISE AUTHORIZATION
If your item meets the above requirements, and you would like to request a return or exchange, please follow these steps:
Email sales@thefiredepot.net or contact us at 810-650-5520. Leave a voicemail.
Reference the item(s) purchased, the date and the reason for the return or exchange.
NOTE: a guest cannot submit a Return Merchandise Authorization (RMA) online. You will need to contact Customer Service. Please call (810)650-5520 and leave a voicemail or email sales@thefiredepot.net